Book with Confidence

1. Tell us about your journey

Share your dates, group size, arrival details, interests, pace and practical needs. We aim to give a first reply within 24 hours; complete-plan timing is agreed separately.

2. Review a practical plan and clear quote

Review your route, vehicle and services together with inclusions, exclusions, price and currency, expiry, payment dates, fees, conversion basis, refund currency and cancellation conditions. Ask us to explain anything unclear before accepting or paying. A quote is not a supplier reservation.

3. Accept the current terms and complete the agreed checks

We review the final itinerary and provide the written quote, services, price and currency, payment schedule, cancellation rules and relevant supplier conditions. You accept the required current policies; the required payment is received, or the accepted quote expressly states that no payment is due at confirmation. We complete supplier availability and final-service checks before issuing written booking confirmation. An enquiry, policy acceptance, itinerary label or payment alone is not booking confirmation. A no-payment-due term does not waive later payments stated in the quote. We make no supplier commitments before issuing written confirmation.

4. Travel with insured vehicle transport

Vehicle transport arranged for your trip includes hiring-use motor insurance and passenger cover while you are in the vehicle, subject to the applicable policy terms, limits and exclusions. This is not a promise of cover for off-vehicle activities or a replacement for personal travel insurance. We recommend suitable personal travel insurance for medical care, cancellation, baggage, disruption and planned activities. Proof of personal travel insurance is not a compulsory booking requirement.

5. Changes, refunds and support

Use written notice for changes or cancellation. The cancellation policy sets the approved charge bands and any pre-disclosed supplier-cost exception. We provide a refund assessment within 5 business days; payment processing has a separate target and start date. Costs are itemised and are not deducted twice.

Phone and WhatsApp enquiries are available 24/7 in Sri Lanka time. We aim to give a first reply within 24 hours; complete-plan timing is agreed separately. Confirmed trips have 24/7 emergency support through WhatsApp +94 76 919 2427 and calls +94 77 949 2427. Contact Imran first; Antony is the backup if further assistance or escalation is needed.

6. Your contact team

Imran Mihiran, trading as Island Culture Travels
163/3 Niwasa Udyana Mawatha, Raddolugama 11390 (Katunayake)
Email: [email protected]
WhatsApp: +94 76 919 2427
Calls: +94 77 949 2427
Imran is primary for confirmations, refunds, complaints and trip emergencies; Antony is the backup.