Payment and Deposit Policy

Effective version: 14 October 2026. Keep these terms with your written quote, itinerary and booking confirmation. The published version accepted for your booking and any expressly agreed booking-specific variations apply, subject to rights that cannot lawfully be excluded.

1. Quote, price and currency

Before accepting or paying, review your written quote's services, exclusions, price, currency, taxes or other charges, expiry and timezone, payment schedule, conversion-rate basis, refund currency and transfer/conversion fee allocation. We accept USD, LKR and EUR. Availability is checked again before written confirmation; quote expiry does not guarantee a reservation. A material price or service change requires a revised quote or written agreement.

2. Payment methods and instructions

Direct bank deposits, bank transfers and Western Union are accepted. We do not currently offer an online card payment gateway. Use the booking-specific payment instructions we provide and confirm unexpected changes through our established contact channels. We never need your password, one-time code or card security details. Bank or beneficiary details are supplied privately, not in this policy.

3. Deposit, balance and booking confirmation

Your quote sets the deposit amount, deposit due date and balance deadline. Amounts and deadlines are booking-specific; there is no universal deposit percentage. A deposit is part of the price and of the cancellation calculation, rather than an extra cancellation fee, unless a different treatment was expressly disclosed and agreed.

We review the final itinerary and provide the written quote, services, price and currency, payment schedule, cancellation rules and relevant supplier conditions. You accept the required current policies; the required payment is received, or the accepted quote expressly states that no payment is due at confirmation. We complete supplier availability and final-service checks before issuing written booking confirmation. An enquiry, policy acceptance, itinerary label or payment alone is not booking confirmation. A no-payment-due term does not waive later payments stated in the quote. We make no supplier commitments before issuing written confirmation.

4. Funds received and receipts

Payment is received when funds arrive, not merely when a transfer instruction or sender screenshot is produced. We send a written acknowledgement by email and a WhatsApp copy when agreed with you. Keep the acknowledgement and payment reference. Imran handles payments and confirmations, with Antony as backup.

5. Late or failed payment

The quote explains late- or failed-payment consequences before acceptance. Contact us promptly if a payment may be delayed. We will explain any effect on availability or the booking; no undisclosed automatic penalty is created by this policy. Supplier consequences must follow the agreed terms and our rule against supplier commitments before written confirmation.

6. Refunds

Refund eligibility and any agreed supplier-cost exception follow the cancellation and refund policy without double deductions. Before written confirmation, payments are returned if the booking cannot proceed or you withdraw, without confirmed-trip cancellation charges or supplier-commitment deductions. Any quote-disclosed transfer or conversion fee treatment remains separate.

We provide a written assessment within 5 business days of receiving cancellation notice, counted from the next business day. This is separate from the cancellation policy's processing target, counted from the next business day after the amount is agreed in writing and necessary return-payment details are received. We explain unresolved amounts and process an agreed undisputed portion without waiting for unrelated supplier reconciliation. Business days exclude weekends and Sri Lankan public holidays.

We use the original payment channel where feasible or agree a documented alternative. Refund currency, conversion basis and fees follow the pre-disclosed quote. Bank processing may add time; we tell you the expected processing date and applicable mandatory deadlines still apply.

7. Contact

Imran Mihiran, trading as Island Culture Travels
163/3 Niwasa Udyana Mawatha, Raddolugama 11390 (Katunayake)
Email: [email protected]
WhatsApp: +94 76 919 2427
Calls: +94 77 949 2427
Imran is primary for confirmations, refunds, complaints and trip emergencies; Antony is the backup.