Booking Terms and Conditions

Effective version: 14 October 2026. Keep these terms with your written quote, itinerary and booking confirmation. The published version accepted for your booking and any expressly agreed booking-specific variations apply, subject to rights that cannot lawfully be excluded.

1. Your travel service and agreement

Imran Mihiran, trading as Island Culture Travels, at 163/3 Niwasa Udyana Mawatha, Raddolugama 11390 (Katunayake), arranges private Sri Lanka travel planning, chauffeur-guided journeys, transfers and related services. Vehicles and drivers may be supplied by us or transport partners. Your written quote and confirmation identify the services, inclusions, exclusions, dates, price and booking-specific terms. Ask us to clarify them before accepting or paying. A person booking for a group must have authority to provide its details and agree its arrangements; minors travel under a responsible adult's arrangements.

2. When a booking is confirmed

We review the final itinerary and provide the written quote, services, price and currency, payment schedule, cancellation rules and relevant supplier conditions. You accept the required current policies; the required payment is received, or the accepted quote expressly states that no payment is due at confirmation. We complete supplier availability and final-service checks before issuing written booking confirmation. An enquiry, policy acceptance, itinerary label or payment alone is not booking confirmation. A no-payment-due term does not waive later payments stated in the quote. We make no supplier commitments before issuing written confirmation.

Each quote has its own expiry date and timezone. An unexpired quote does not reserve supplier availability. If checks fail, we cannot confirm, or you withdraw before written confirmation, payments received are returned under the cancellation and refund policy without a confirmed-trip cancellation charge or supplier-commitment deduction.

3. Traveller information and practical needs

Provide accurate contact details, travel dates, passenger count, age when needed, country of origin, arrival details and planning preferences. Tell us about practical assistance needs early so we can discuss suitable arrangements. Check the names, dates and services in your documents. You are responsible for passports, visas, entry requirements and health preparations applicable to your journey. Avoid sending unnecessary identity, medical or financial documents through ordinary enquiry messages.

4. Itineraries, suppliers and changes

Travel times and arrangements depend on roads, weather, closures, attraction schedules and supplier availability. Requested services are confirmed only when included in our written confirmation. We will explain a significant change and discuss suitable alternatives, any price adjustment or refund for affected services. Amendments require written agreement; a request alone does not change a confirmed booking. Supplier conditions or non-refundable items must be explained and agreed before they affect your booking.

A driver provides the role stated in your confirmation; chauffeur service does not by itself include a separately licensed tour guide. Follow reasonable safety instructions, use seat belts where fitted and tell us about child-seat or luggage needs before confirmation. We may decline an unsafe or unlawful route or activity and will discuss practical alternatives. Independently arranged services are outside the services included in our confirmation.

5. Insurance

Vehicle transport arranged for your trip includes hiring-use motor insurance and passenger cover while you are in the vehicle, subject to the applicable policy terms, limits and exclusions. This is not a promise of cover for off-vehicle activities or a replacement for personal travel insurance. We recommend suitable personal travel insurance for medical care, cancellation, baggage, disruption and planned activities. Proof of personal travel insurance is not a compulsory booking requirement.

6. Price and payment

Your quote states currency, taxes or charges included or excluded, deposit amount and due date, balance deadline, transfer/conversion fee allocation, conversion-rate basis, refund currency and late-payment consequences before acceptance and payment. We accept direct bank deposits, bank transfers and Western Union in USD, LKR or EUR. We do not currently offer an online card gateway. Deposits are part-payment unless a different treatment is expressly disclosed and agreed; there is no universal deposit percentage or automatic late-payment penalty in these terms.

7. Cancellations, disruption and complaints

Written changes and cancellations follow our cancellation and refund policy. Tell us promptly about a service problem so we have an opportunity to help. For a formal complaint, email [email protected] with your booking reference, relevant dates, a clear description and supporting information. Imran handles the matter, with Antony as backup. We will acknowledge your complaint, investigate and explain the response and any information still needed.

If weather, closures, government action or another event beyond reasonable control disrupts a trip, we will discuss safe alternatives and explain the treatment of affected services, payments and recoverable costs. Such disruption is not automatically treated as your cancellation and does not remove mandatory rights.

Phone and WhatsApp enquiries are available 24/7 in Sri Lanka time. We aim to give a first reply within 24 hours; complete-plan timing is agreed separately. Confirmed trips have 24/7 emergency support through WhatsApp +94 76 919 2427 and calls +94 77 949 2427. Contact Imran first; Antony is the backup if further assistance or escalation is needed.

8. Responsibility and governing law

We provide our agreed services and arrange relevant third-party services with reasonable care and skill. Nothing here excludes liability or consumer rights that cannot lawfully be excluded. Sri Lankan law governs these terms, subject to any mandatory law that applies to you. Please contact us first to seek a practical resolution; unresolved matters may be referred to an appropriate authority or a court with jurisdiction. An invalid provision does not invalidate the remaining lawful terms.

9. Contact and later versions

We may update terms for future bookings. We retain the version accepted for an existing booking; a later website update does not silently replace it. A change to an existing agreement requires your agreement or an applicable legal requirement.

Imran Mihiran, trading as Island Culture Travels
163/3 Niwasa Udyana Mawatha, Raddolugama 11390 (Katunayake)
Email: [email protected]
WhatsApp: +94 76 919 2427
Calls: +94 77 949 2427
Imran is primary for confirmations, refunds, complaints and trip emergencies; Antony is the backup.